FAQ's

before you wash alchemai ask yourself these questions:
1. does it smell?
a. If your answer is NO, do not wash it. The less you wash it, the longer it will last.
b. If your answer is YES, then proceed to the following steps.
2. have you turned your alchemai inside out?
3. if you’re washing the sweatpants, have you tied the waistband draw chords together?
4. have you turned your washing machine to the cold wash and delicate setting?
5. after all these steps, make sure you hang dry or tumble dry on low heat. all hoodies come with care instructions on the inside tag to properly maintain your garment. we hold high-quality standards to ensure that your hoodie will be long lasting.

we know you're just as excited as we are, and we really appreciate your patience! please allow
5 business days for order processing prior to shipment.

once your order has been placed, we will send a confirmation email immediately and follow up
with a shipping notification and tracking number. please note that all shipping labels take a
moment to update.

the order confirmation email with your order details will be sent to the email used on our website
when purchasing the order.
before contacting us, be sure to check your junk or spam email; we might've gotten lost in there.
If you still can't find it, kindly get in touch with us by using the form on our contact page and
include the name and address on the order so we can try our best to help you find your order.

Yes! We offer international shipping services; however, please note that shipping rates may vary depending on the destination country.

we offer flat shipping rates for customers in the US, Canada, Europe, and Australia:
US $10 USD
Canada $10 USD
Europe $10 USD
Australia $20 USD

all other international shipments are calculated by the package's total weight and the distance to
its destination.

the delivery charges do not include import costs that may be due when the package reaches
your destination country. we are not responsible for the costs due after it has left our fulfillment
center. if you cannot pay the import costs, please have it returned back to the sender, and we
will refund you once we receive the item

we are very sorry if you haven’t received your package within the expected delivery timeframe.
we will investigate the matter and provide assistance in getting you your order so please reach
out to our dedicated customer support team using our contact page.

please allow 48 hours after delivery on tracking before contacting us, as the tracking can
sometimes be updated incorrectly.
if you still can't find your package, try calling the carrier with your tracking number. they can help
you quicker than we can since they were the last to have your package and can connect you
directly to your local delivery teams!

if all else fails, our customer support team would be happy to step in and help. Use our contact page.

we accept payments through Amex, Mastercard, Visa, Shop Pay, and Apple Pay.

our website features a currency converter that allows you to view prices in your local currency.
please choose your country from the drop-down in the bottom left of the website and make
payments accordingly.

we are unable to process returns since we only release the collection once and they typically
sell out in less than 24 hours. all sales are considered final. if you have any concerns or
questions about your purchase, please don't hesitate to reach out using the contact page. we'll
be more than happy to assist you in any way we can!

we value your satisfaction. at alchemai, we strive to ensure that you, as a customer and
member of the alchemai world, are satisfied. we aim to deliver a high-quality experience and
product. if you happen to encounter any issues with your product, kindly reach out to us within 48 hours of receiving it. we will promptly address and investigate the matter to ensure your complete satisfaction with your purchase.